Return Policy

1. Introduction

At Equilivio, operated by Chiphronmlix, we are committed to your satisfaction with our wellness programs and services. This Return Policy outlines the terms and conditions for refunds, cancellations, and returns of our digital wellness programs and services.

By purchasing any of our programs or services, you acknowledge that you have read, understood, and agree to this Return Policy. This policy should be read in conjunction with our Terms of Use and Privacy Policy.

If you have any questions about this policy or need assistance with a return or refund request, please contact us at info@chiphronmlix.world or +353861909896.

2. Scope of This Policy

This Return Policy applies to:

• All wellness programs offered by Equilivio
• Digital products and downloadable materials
• Subscription-based services
• One-time program purchases
• Coaching sessions and consultations

This policy does not apply to free services, promotional offers, or complimentary materials unless specifically stated.

3. 30-Day Satisfaction Guarantee

3.1 Eligibility

We offer a 30-day satisfaction guarantee on most of our wellness programs. If you are not satisfied with your program within the first 30 days of purchase, you may request a full refund, provided that:

• The request is made within 30 calendar days of the original purchase date
• You have made a genuine effort to engage with the program materials
• You provide feedback about why the program did not meet your expectations
• You have not violated our Terms of Use
• The program has not been completed in its entirety

3.2 How to Request a Refund

To request a refund under our 30-day satisfaction guarantee:

1. Contact us at info@chiphronmlix.world or call +353861909896
2. Provide your order number and purchase details
3. Explain the reason for your dissatisfaction
4. Allow us to address your concerns and potentially offer an alternative solution

We will review your request within 3-5 business days and respond with our decision. If approved, refunds will be processed within 7-10 business days to the original payment method.

3.3 Exceptions

The 30-day satisfaction guarantee does not apply to:

• Purchases made more than 30 days ago
• Programs that have been fully completed
• One-on-one coaching sessions that have already been conducted
• Subscription renewals after the first billing cycle
• Discounted or promotional purchases (unless otherwise stated)
• Services obtained through fraudulent means

4. Refund Policy by Program Type

4.1 One-Time Program Purchases

For one-time purchases of wellness programs:

• Full refund available within 30 days if less than 25% of the program has been completed
• Partial refund (50%) available within 30 days if 25-50% of the program has been completed
• No refund available if more than 50% of the program has been completed
• No refund available after 30 days from purchase date

4.2 Subscription Services

For subscription-based services:

• You may cancel your subscription at any time
• Cancellations take effect at the end of the current billing period
• No refunds for partial billing periods
• First-time subscribers may receive a full refund within 14 days of the initial subscription
• Subscription renewals are non-refundable after the renewal date

4.3 Coaching Sessions

For one-on-one coaching sessions:

• Full refund available if cancelled at least 48 hours before the scheduled session
• 50% refund if cancelled 24-48 hours before the scheduled session
• No refund for cancellations made less than 24 hours before the session
• No refund for missed sessions or no-shows
• Sessions may be rescheduled once without penalty if done 48 hours in advance

4.4 Digital Downloads

For downloadable digital products:

• Refunds available within 14 days if the product has not been downloaded or accessed
• Once downloaded or accessed, digital products are non-refundable due to their nature
• Exceptions may be made for technical issues that prevent access to the product

5. Cancellation Policy

5.1 Cancelling Programs

You may cancel your enrollment in a program at any time by contacting us. Refund eligibility will be determined based on the program type and how much of the program you have completed, as outlined in Section 4.

5.2 Cancelling Subscriptions

To cancel a subscription:

1. Log in to your account on our website
2. Navigate to subscription settings
3. Select the option to cancel your subscription
4. Confirm the cancellation

Alternatively, you may contact us directly at info@chiphronmlix.world to request cancellation.

Your access to subscription services will continue until the end of the current billing period. You will not be charged for subsequent periods after cancellation.

5.3 Cancelling Appointments

If you need to cancel or reschedule a coaching session or appointment:

• Provide at least 48 hours notice for full refund eligibility
• Contact us via email or phone to request cancellation or rescheduling
• Receive confirmation of your cancellation or new appointment time

6. Refund Processing

6.1 Processing Time

Once a refund is approved:

• We will initiate the refund within 3-5 business days
• Refunds will be issued to the original payment method
• It may take 7-10 business days for the refund to appear in your account, depending on your financial institution
• You will receive an email confirmation once the refund has been processed

6.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase. If the original payment method is no longer available, please contact us to arrange an alternative refund method.

6.3 Partial Refunds

In some cases, we may offer partial refunds based on:

• The amount of program content you have accessed
• The number of coaching sessions you have attended
• The time elapsed since your purchase
• Special circumstances or extenuating factors

Partial refund amounts will be calculated on a case-by-case basis and communicated to you before processing.

7. Non-Refundable Items

The following items and services are non-refundable:

• Completed programs or services
• Digital products that have been downloaded or accessed
• Coaching sessions that have been conducted
• Services obtained through promotional codes or special offers (unless otherwise stated)
• Third-party products or services purchased through our platform
• Administrative fees or processing charges
• Purchases made more than 30 days ago (unless covered by specific program guarantees)

8. Technical Issues

8.1 Access Problems

If you experience technical difficulties accessing your program or materials:

• Contact our support team immediately at info@chiphronmlix.world
• Provide details about the technical issue you are experiencing
• Allow us 48 hours to resolve the issue

If we are unable to resolve the technical issue within a reasonable timeframe, you may be eligible for a full refund.

8.2 Platform Downtime

In the event of extended platform downtime or service interruptions:

• We will extend your program access period to compensate for the downtime
• Subscription billing may be adjusted or paused during significant outages
• You will be notified of any service disruptions and compensatory measures

9. Disputes and Chargebacks

9.1 Resolving Disputes

If you have a concern about a charge or service, please contact us directly before initiating a chargeback with your financial institution. We are committed to resolving disputes fairly and promptly.

9.2 Chargeback Policy

If you initiate a chargeback without first attempting to resolve the issue with us:

• Your account may be suspended pending investigation
• You may lose access to all programs and services
• We reserve the right to dispute illegitimate chargebacks
• You may be responsible for chargeback fees and related costs

We encourage open communication to resolve any billing concerns before resorting to chargebacks.

10. Program Transfers

Our wellness programs are non-transferable. You may not:

• Transfer your program enrollment to another person
• Share your account credentials with others
• Resell or redistribute program materials

Violations of this policy may result in account termination without refund.

11. Force Majeure

We are not liable for delays or failures in service delivery due to circumstances beyond our reasonable control, including:

• Natural disasters
• Pandemics or health emergencies
• War, terrorism, or civil unrest
• Government actions or regulations
• Internet service provider failures
• Power outages or technical infrastructure failures

In such cases, we will make reasonable efforts to provide alternative arrangements or extend program access periods.

12. Modifications to Programs

We reserve the right to modify, update, or discontinue programs and services at any time. If significant changes are made to a program you have purchased:

• You will be notified of the changes in advance
• You will have the option to continue with the modified program or request a refund for unused portions
• Refund eligibility will be determined based on the extent of the changes and your program progress

13. Consumer Rights

13.1 EU Consumer Rights

If you are a consumer located in the European Union, you have certain rights under EU consumer protection laws:

• Right to withdraw from the contract within 14 days without giving any reason
• Right to a refund if digital content is faulty or not as described
• Right to clear information about the service before purchase

Please note that by accessing digital content or starting a program, you may waive your right to the 14-day cooling-off period. We will request your explicit consent before providing immediate access.

13.2 Irish Consumer Rights

As an Irish-based company, we comply with the Sale of Goods and Supply of Services Act 1980 and the Consumer Rights Act 2022. Consumers in Ireland have the right to:

• Services performed with reasonable care and skill
• Services completed within a reasonable time
• Remedies if services are not provided as agreed

14. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. If you believe you qualify for a refund outside of our standard policy due to:

• Serious illness or medical emergency
• Bereavement or family crisis
• Relocation or significant life changes
• Financial hardship

Please contact us to discuss your situation. We will review each case individually and may offer alternative solutions such as program pauses, transfers to different programs, or special refund considerations.

15. Refund Abuse

We reserve the right to refuse refunds to customers who:

• Repeatedly purchase and request refunds for programs
• Complete programs in full and then request refunds
• Violate our Terms of Use
• Engage in fraudulent activity
• Abuse the refund policy

Accounts found to be abusing the refund policy may be permanently suspended.

16. Contact for Returns and Refunds

To request a refund, cancel a service, or discuss any concerns about your purchase, please contact us:

Please include your order number, purchase date, and a detailed explanation of your request. Our customer service team will respond within 2-3 business days.

17. Changes to This Policy

We may update this Return Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date.

Material changes to this policy will be communicated via:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications (if applicable)

Your continued use of our services after changes to this policy constitutes acceptance of the updated terms.

18. Governing Law

This Return Policy is governed by the laws of Ireland. Any disputes arising from this policy will be subject to the exclusive jurisdiction of the courts of Dublin, Ireland.

19. Questions and Assistance

If you have any questions about this Return Policy or need assistance with a return or refund, our customer service team is here to help. We are committed to ensuring your satisfaction and will work with you to find a fair resolution to any concerns.

We value your business and appreciate your trust in Equilivio for your wellness journey.